As of Thursday 26th March 2020, New Zealand is in "lockdown" due to activation of COVID-19 Alert Level 4. We are a small business with very limited staff, and in order to operate safely, this means we have no choice but to limit the services we provide for our existing clients.

As a profession, we face the real possibility that our supplies will need to be redirected into human healthcare. In the event of this happening, the services veterinarians are able to provide will be even more limited. We realise this is a difficult thought for all of us that love animals, and we can only hope that by complying with the government's restrictions, the hard times that lie ahead will be shorter than if no action was taken at all.

During lockdown, we will have NO face to face contact with members of the public.

Our business hours will shorten to 9am - 1pm Monday to Friday, and 9am - 12pm on Saturdays. Appointments will be strictly for true emergencies, and strictly by booking only (please phone 06-281 3157). There will be telephone consultations available by appointment during the above times. We will provide a limited triage phone service after business hours until 5pm Monday to Saturday. At all other times, we are not able to provide any services due to staffing restrictions. With the travel restrictions under Level 4, Massey University Pet Emergency Centre may not be able to operate in their usual capacity. Again, these are unprecedented times, and decisions have not been made lightly.

For any appointments that cannot be solved over the phone, you will be instructed on how to drop your animal off at the door, and will return to your vehicle. You must ensure you or the person in charge of your animal is reachable by cell-phone. All payment will be online, or by cheque (cheque option is only for customers that currently pay us by cheque).

YOU WILL STILL BE ASKED SCREENING QUESTIONS ABOUT YOUR HEALTH AND QUARANTINE STATUS ON THE PHONE IN THE RARE EVENT YOUR ANIMAL NEEDS TO BE DROPPED OFF TO US.

At this stage, we anticipate you will still be able to purchase food/preventative medicine (e.g. flea and worm products). To place an order, please DO NOT phone us. Instead, please email [email protected] with your requirements, and we will advise of availability, and payment details. Bear in mind, your emails will be only seen during our limited business hours. Arrangements will be made for you to pick up the items (instructions will be provided on how to do this without contact with our team) once your payment has cleared.

For repeat prescriptions, please phone 06-281 3157 during business hours, and we will arrange with you payment and pickup details (collection will not involve contact with our team).

We thank you for your cooperation as we all do our part to keep our community safe. These are unprecedented and difficult times. We hope that by all playing our part we can resume more normal operations in due course.